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KRYSTEL BERGHER PROFILE Accomplished Customer Service Expert committed to the delivery of quality service. Professional and Ethical.

KRYSTEL

BERGHER

PROFILE

Accomplished Customer

Service Expert committed

to the delivery of quality

service. Professional and

Ethical. Seeking to assist or

help a new customer

service department in

creating and achieving

the much-needed

customer service goals.

CONTACT

ADDRESS:

15851 Southwest 139th

Place, Miami

FL 33177.

PHONE:

305-992-6010

EMAIL:

[email protected]

om

EDUCATION

MIAMI DADE COLLEGE

Currently in School

Major: Pre-Science in Dentistry

WORK EXPERIENCE

Mental Health Clinic: Front Desk and Clinical

Administrative

Current Job

• Answering phones.

• insurance verification.

• documentation of billing forms.

• scheduling of appointments.

• verification of patient control list.

• Provide Service Information.

Royale Hair Products: Manager, Trainer, and

Salesperson

June 2010 – March 2020

• Planned and Coordinated staff training

programs.

• Emphasized on specific product features

that would attract customers.

• Followed up and ensure customer’s

satisfaction after purchase.

• Negotiated of terms of sales and prices

while reaching an agreement with

customers.

• Recommended specific products to

customers while helping them meet their

needs.

• Submitted orders for processing.

• Solved conflicts and disputes between

customers and employees.

• Responsible for inventory management,

including displays, merchandising, and

pricing.

• Processed and accepted payments made

by customers in cash.

mailto:[email protected]
mailto:[email protected]

SKILLS

• Administrative Procedures,

• Customer Relationship Management

• Customer Satisfaction Enhancement

• Bilingual (Spanish and English)

• Ability to motivate

• Excellent problem-solving skills

• Customer service, Good Presentation

abilities

• Customer Acquisition

• Marketing Skills

• Multitasking and negotiation

• Problem solving abilities

• Communication Skills

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